Cancellations & refunds

Payment

No payments are taken through this site. You pay at the studio after the service and receive a receipt. You are always told the price in advance — see “Prices” in the Terms of use.

Changing or cancelling an appointment

If you cannot make it, please let us know at least 24 hours before, by phone or message, so we can offer the slot to someone else.

There is no cancellation fee.

Session packages

The terms of each package (number of sessions, payment, validity) are explained to you at the studio before you buy it.

If you are not happy

Tell us — the sooner, the better.

If you notice any reaction after a face or body treatment (e.g. irritation beyond what we told you to expect), contact us straight away.

Products

For a faulty product bought at the studio you have all your statutory rights (repair, replacement or refund).

In addition, sealed and unused products can be exchanged within 3 days with the receipt. The window is short so that every product we sell is certain to be untouched and safe.

How refunds are paid

Using the same payment method, within 14 days of agreeing the refund, at no charge.